This is to avoid confusion and error in our records.
We accept cancelation and changes in details STRICTLY within 48 hours upon the order was placed (**if the order is not yet fulfilled). "Email us asap once returned!" Can I still cancel/change the details on my order? These made to order items are not eligible for return. Sales are final on purchases of limited edition, precious material, real/solid gold, or custom items.To the comfort of our customers, we will provide a free domestic prepaid label.Please allow up to 5 business days after your return is processed for shipment of the replacement item(s) (exclusions apply for items on back-order) or refund to be processed.Custom and solid gold items are not eligible for a return since each piece is handmade to order. Return for a refund (Preferential returns) is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.īut in some circumstances, we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee. Gold Pres accepts returns/replacements within 30 days from the date the item(s) was delivered, ONLY if it's damaged or defective upon receiving.Īfter the 30-day period, you will no longer be eligible and won't be able to receive a refund.
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